Frequently Asked Questions
My vacuum suction is very weak. What should I do?
There are several reasons for low suction levels in a breast pump, the first of which is usually worn-out washable parts or incorrect assembly of the parts. For more information please click here .
A part of the pump has been broken. What should I do?
Please review our warranty policy here and replace any broken parts before your next use of the Annabella pump.
The pump’s display has an error message. What should I do?
There are several reasons why your pump is showing an error message, please click here and review chapter 10 in the IFU document.
What is the pump’s warranty policy?
For information about The Annabella breast pump warranty policy please click here .
Where is my package?
You can track your order status and shipment process through your email. Annabella send shipping confirmation out with every order.
What is the Annabella return policy?
You can check out our full delivery and return policy here.
What happens to the pumps that are returned?
At Annabella, our commitment to customer safety and product quality means that any returned pumps are responsibly disposed of, ensuring they are neither refurbished nor resold. This approach is a key part of our dedication to maintaining the highest standards of hygiene and providing every customer with a brand-new, top-quality product for peace of mind.
How long will it take for me to receive my pump?
Our shipments usually take around 5-7 business days.
How can I purchase an Annabella pump?
The Annabella breast pump is available on our website, for more information about the pump and how to purchase it, click here
Are there any shipping fees or import taxes for orders within the US?
Shipping fees and taxes may be applied to your order. Please review our shipping policy here
Do you offer expedited shipping options in the US?
Please review our shipping policy here
Can I purchase a Annabella pump in store?
The Annabella breast pump is only available online through our website currently. We invite you to subscribe to our newsletter for more information and news.
I don’t pump enough milk. What can I do?
Please visit our learning center for helpful information and tips about your pumping experience .
How do I know the right vacuum level or tongue speed for me?
Choosing the correct breast pump settings is different for each mom, we invite you to visit our learning center here. to find out how to choose the correct setting for you.
What do I do if pumping causes me pain?
If you are experiencing pain while pumping, please stop using the pump immediately. Your pumping experience should not be painful or uncomfortable. Please see our support video here. If you are experiencing pain you should reach out to a lactation consultant or doctor immediately.
I’m having a hard time assembling the pump. Can you help?
Of course! Please review our Assembling Your Annabella Pump video here to help you get started.
I’m having trouble cleaning the pump. How should I do it?
Please review our How To Clean Your Pump video here to help you get started.
What’s the right way to pump?
There are several ways and habits that can help you maximize your pumping experience. We invite you to visit our leaning center to find out what works best for you.
How do I know the size of my breast shield?
We've made measuring for your perfect fit easier. Please review our training video on breast shield sizing here .
Is Annabella really more efficient than the other pumps?
Yep — it's a fact. We've conducted a controlled study that demonstrates that with the Annabella Breast Pump, there is an average increase of 50% in milk expression, with increases ranging from 30 to 60%.
How often should I replace the parts of the Annabella breast pump?
The Annabella washable spare part should be replaced every 3 months for regular use. For exclusive pumpers you might consider replacing silicon parts more often. Click here for more information about usage type and parts replacement schedule.
Can I use my FSA or HSA funds to purchase the Annabella Pump?
Of course! Simply pay with your FSA/HSA debit card at the checkout or pay with another card and submit your receipt to your plan administrator for reimbursement.
Are there other sizes of breast shields besides 18-24 mm?
The Annabella breast pump comes with two 18-24mm breast shields, and you can also buy additional 25-28 mm breast shields at the link here.
Can Annabella be used without activating the tongue?
The Annabella breast pump is designed to be used with the tongue to maximize milk output. However, you can absolutely use the breast pump without the tongue if you have inverted or flat nipples, or if you are looking to decrease your milk supply.
Is the pump suited for a pumping bra?
The Annabella breast pump has a unique design that is not suited to all pumping bras in the market. You can order a pumping bra that is compatible with your Annabella breast pump here .
When will the two-sided pump be released?
Please subscribe to our newsletter to stay up to date on all that is happening at Annabella and learn of new releases first.
Is the pump suitable for flat or inverted nipples?
Of course! Please consult with a lactation consultant or contact our support team here.
Are the materials used in the Annabella pump BPA-free and safe for both mom and baby?
Yes, we ensure Annabella pumps are safe for both mom and baby.
Does the pump have any anti-backflow features to keep milk from contaminating the motor?
The Annabella vacuum seal housing is designed as a backflow protector that not only prevents milk reaching the motor but also acts as a barrier between the air that comes in contact with your breast milk and the air that comes in contact with the pump’s motor.
How long is each pumping session recommended to last with the Annabella pump?
Every mothers pumping experience is unique and there is no correct amount of time. If your experience is pleasurable and you are producing your desired amount of milk then you are set. If timing seems to be an issue, please visit our learning center to help guide you and troubleshoot any issues you might have.
Is the pump designed to mimic a baby's natural nursing rhythm?
Annabella is designed to imitate baby’s sucking as close as possible, this includes replicating baby’s suction rhythm, tongue movement and also the shape of the mouth. Annabella’s aim is to get as close as possible to a feeling of breastfeeding while using the pump. To find out more about Annabella’s special features, click here .
Does the Annabella pump come with a rechargeable battery? How long does a full charge last?
Annabella comes with a rechargeable battery that can last up to 2 hours.
Can the pump be used while charging?
The Annabella breast pump has a safety feature that prevents you from using the pump while it is charging.
Is there a dedicated customer support line or service center for US-based customers?
Of course! Our pumping specialist would be happy to assist you. For more information click here.
How can customers report a technical issue or get troubleshooting assistance in the US?
By contacting our pumping specialist right here.
Are there any current promotions or discounts available for first-time US buyers?
We offer a 10% off discount for first time customers. Access your discount when signing up for our newsletter.
How can US customers provide feedback or suggestions for the pump or other products?
Please share your feedback with our customer service team via our contact form here.
Does the Annabella pump meet US safety and health standards?
Of course! Annabella is an FDA-approved, 5(10)k class || medical device. Regulation number K230672.